UK Shipping
UK orders of less than £5 before shipping is added are subject to a fixed shipping charge as described. This will automatically be added to your shopping cart total.

We aim to send out all orders the same day if received before 12 Noon, Monday to Friday. Please allow three business days for delivery. Some less commonly requested parts will need to be back ordered - in this case delivery will usually be within five business days.

Shipping Methods
We use Royal Mail special delivery for standard orders. Orders of a high value are sent by City Link / Royal Mail Special Delivery and require a signature upon delivery.

International Shipping
International shipping by Royal Mail airmail is currently available in two world zones: 'European destinations' at extra cost of £4 (recent Royal Mail price increases have dictated this) and 'Rest of the World' (including USA) for which transactions need to be pre approved by Unlocking Expert Ltd and shipping is charged at cost. Payment can only be made in UK £ (pounds sterling). Please ensure that you select the appropriate shipping zone in your shopping cart when placing an order.
International orders of a high value are always subject to approval and may require special shipping arrangements/terms.

Estimated Shipping Times
First Class: 1-2 days (Mon-Sat).
Special Delivery (UK only): Next day before noon Mon-Fri. Royal Mail do not guarantee special delivery on a Saturday. Certain parts of Scotland are guaranteed before 5:30 next day and others only guaranteed within two or three working days. Please email if you require more details.
International Airmail: 5-7 working days following the day of posting

Returns Policy (damaged goods)
Every possible care is taken to ensure that goods are in perfect condition when dispatched. Please contact us for a returns authorization number immediately upon receipt of goods which appear faulty or damaged in transit. Regrettably we cannot offer refund or exchange for any goods which have been used, re gapped or damaged due to abuse/improper fitting procedures.

Returns Policy (incorrect parts - our fault)
If you receive parts which you consider to be incorrect please contact us with in 48 hours for a returns authorization number immediately. If the error is ours we will provide a full refund or exchange including standard postage and suitable insurance upon receipt of the parts. It is essential that you do not attempt to use in this case and that you return them in good condition in original packaging and insured for a suitable value.

Returns Policy (incorrect parts - your fault)
If you have ordered incorrect parts and wish to make an exchange/part exchange for the correct items please contact us with in 48 hours for a returns authorization number immediately. We will exchange parts at our discretion, with cash adjustment either way, providing we receive them back ASAP, in perfect condition and in original packaging. In this case you will be responsible for all postal charges including adequate insurance